FREQUENTLY ASKED QUESTIONS
For helpful timeline tips and a schedule!
CAN I ORDER DIGITAL FILES TO PRINT MYSELF?
Yes, printables are available for digital printing. Check out the Printable FAQs or Shop Printables.
IS LOVELY LITTLE DESIGN CO. ONLY FOR WEDDINGS?
No, we are happy to customize any design with any text you choose! We also offer branding and OOAK art prints
HOW DO WE GET STARTED?
You can contact us through the form on the site (we’ll ask for your wedding date, paper goods needed, and quantities). Either way, we will send you an online contract to sign before starting on proofs. If you aren't sure exactly what you're looking for, Alex would love to talk to you about custom invitations and design. Lovely Little Design Co. is available to chat Monday-Saturday 9 - 4
IS THERE AN ORDER MINIMUM?
We have a $300 order minimum for printed cards. There is no minimum order for printables.
CAN I PUT DOWN A DEPOSIT INSTEAD OF PAYING IN FULL UP FRONT?
Only a 50% deposit is required to get started.
WHAT IS THE PROCESS FOR DESIGNS FROM THE COLLECTION?
Once you're ready to get started, you can purchase products by contacting us and putting down a 50% deposit and signing an online contract. Soon thereafter, Alex will have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). If you paid with a deposit, the remaining balance will be due after you approve your proofs and before shipping. Shipping is always billed separately after the fact. Please see below for more information on shipping.
For those interested in a unique design created just for you, Alex partners with a limited number of couples each year on fully custom invitation suites. Pricing varies depending on many factors, but custom work requires a $1000 minimum order, and includes a design fee for each item in addition to our regular Collection pricing. Before getting started on your custom project, Alex will ask for all kinds of details about your event. Over email or phone, we'll talk about your colors, whether your event is modern rustic or elegant southern, your bridesmaid dresses, table arrangements, inspiration images, budget and more. Once we have all the details, we'll talk about process, design, printing methods, papers, etc.
A 50% deposit is due up front (payable by email money transfer or credit card) and there is a brief contract you'll sign online. Soon thereafter, I'll have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). Once you have approved the digital proofs, I'll send you the final 50% invoice. Shipping is always billed separately after your items ship. Please see below for more information on shipping.
Please inquire early, and allow an extra 4 weeks for design time.
WHEN SHOULD I PLACE MY ORDER?
How long your project will take depends on your project! Rush jobs can sometimes be accommodated, but please inquire first. In general and without a rush service, flat printing takes 2 weeks after you approve your proofs, foiling takes 3-4.
How long the design/editing phase takes depends, but it can be anywhere from a couple days to 4 weeks depending on how quickly you get back to us with edits. We usually respond to edits within 24 hours (7 days a week)
For fully custom, from-scratch orders, please allow 4 weeks for design time before viewing your first proof. Shop items can be accommodated on a shorter time frame (1-6 weeks), so feel free to ask. I can be more specific once I know more about your project.
For a basic list of what to order when, check out the stationery planning page.
WHAT PRINTING METHODS DO YOU OFFER? WHAT DO THEY MEAN?
Available printing methods are print-at-home, flat printing and foiling.
DIY, printable invitations are delivered to you as customized PDFs for you to print at home or wherever you wish. We work together with our DIY couples to customize the design, just like we do with all of our clients. The difference is that once the design is finished, we send the file directly to you. Please note that the file is not editable, and we retain ownership of the copyright.
Flat Printing is like digital printing, but we use cotton paper and the highest quality machines available. You are not limited in the number of colors used (and you don’t pay per color). With flat printing we can do things like print guest addresses on envelopes and print watercolor illustrations in all their multi-colored glory. Flat printing takes 2 weeks after you approve your proofs (1 week rush service may be available).
Think metallics! Foiling is the process of using laser toner to print and adhearing foil to card stock with heat and pressure. Gold foil, obviously, but also tawny matte, rose gold, shiny pearl, silver, and white. We love it combined with a suede laminate overlay! Foil stamping takes 2-3 weeks and rush service is sometimes available.
Speaking of combining print methods, yes please do. We work with lots of couples who decide to have, say, shiny gold invitations with a blush pink RSVP card and flat printed envelopes. Go for it.
WHAT PAPERS DO YOU USE?
Our standard paper is a beautiful 130lb. cotton in Bright White or Soft Ivory (and with foil, an 110lb cotton Ecru paper). Colored and double-thick 220lb cotton papers are available as an upgrade.
*We also offer a 110lb matte white card stock that suits all budgets. - Ask us for details
CAN I SEE SAMPLES?
Yes! Samples are available to order. We do not keep all invitations in stock in all printing methods, but we'll do our best to accommodate your wishes. Sorry, samples can not be customized with your wedding information or colors.
CAN I SEE A PROOF FIRST?
Absolutely. Once we have a deposit from you, we will get started on your stationery proofs. There are three emailed proofs included with every order, so we'll have plenty of time to get things just right! Flat printed proofs are available for an extra fee, and an additional 3 week turnaround time.
CAN YOU HELP WITH WORDING AND INVITATION ETIQUETTE?
We'd be happy to! Feel free to ask us questions.
ARE THERE MENUS (ETC) TO MATCH MY DESIGN?
Of course. Although items like menus, programs, accommodation cards, etc. may not be pictured with each suite, we're happy to create them for you to match the invitations on the site at no extra charge. The same goes for any other items, like seating charts, that you may not see in the shop.
CAN I CHANGE COLORS, FONTS, ETC?
Yes! Because of the many color, font, envelope liner, envelope, and paper options, it's rare that two invitation sets coming out of our studio look alike!
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
Email Money Transfer is my preferred payment method. We also gladly accept Visa, Mastercard and PayPal payments. For all invitation projects, we ask for a 50% non-refundable deposit up front, the second 50% before shipping, and we bill shipping separately after the fact.
DO YOU OFFER REFUNDS OR EXCHANGES?
Because your order is customized for you and your event, all orders are final. We recommend purchasing samples to get an idea for what your final product will look like. Refunds will not be granted for color differences between online proofs and the printed product, or grammatical/spelling errors.